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ContentWhat Skills Should a Good Network Specialist Have?IT Support Basics: Getting Started in ITStart Your Career Journey Now!What Can I…

Get immersed in the specific skills post-training roles are asking for like Active Directory, Image Deployment, ITIL with ServiceNow, Office 365, and more. Unlock your career potential and showcase your job readiness to employers by earning the CompTIA A+ certification at no cost to you. Applicants with all levels of experience in tech are encouraged to apply. Nurture and grow your business with customer relationship management software.

Do you need CompTIA A+ for help desk?

CompTIA A+ covers the skills needed for jobs such as the following: Help desk technician. Technical support specialist. Desktop support administrator.

This entry-level job-training covers a variety of topics over 12-weeks. The first 8-weeks will focus on preparing you for the CompTIA A+ certification exams, which students will take during week 9. Topics will include how to assemble, refurbish, upgrade, configure and troubleshoot personal computers. Preventive maintenance of printers, laptops, and mobile devices as well as fundamentals of networking will also be discussed. A+ Comprehensive is a complete and thorough review of all A+ learning objectives. In this module, students receive a blended learning approach that combines Security, Networking, Operating Systems, IT Operations, Troubleshooting, and Technical Support into one singular course.

What Skills Should a Good Network Specialist Have?

This course explains each best practice and provides exercises that help service reps master the ITIL approach. Fortunately, there’s training that can teach your team how to use a help desk to optimize their workflow. These courses, paid or free, can consist of various exercises that help reps become familiar with fundamental help desk features and common customer interactions. When a course is complete, reps receive credible certifications showcasing their mastery of help desk software to better serve your business. You took the initiative and installed a help desk software for your customer service team, but like any new business tool, employees need to learn basic help desk skills before they put it into practice.

  • For a lot of IT pros, troubleshooting new issues is a fun challenge of the job.
  • The previous version of the A+ exam was launched in January 2019 and retired in October 2023.
  • To properly maintain simple to humongous and complicated networks in the workplace, students will learn the fundamentals of networking.
  • It remains the dominant certification used/obtained for those in numerous cybersecurity positions.
  • An article by Coursera explained that CompTIA A+ is an industry-standard credential that can kickstart an IT career.

This includes a breakdown of the help desk tools they can expect to see when working in a support role. CompTIA A+ is considered to be one of the best IT support certifications. It is vendor-neutral and the industry standard for establishing a career in IT. Later this year, CompTIA will launch an updated version of this certification, ensuring that certification holders have the skills needed for today’s tech support jobs. This course focuses on troubleshooting network issues affecting customer service tools like poor connections and network security. Since most help desk software operates through the internet, this training ensures your tools stay up and running in the event of a network malfunction.

IT Support Basics: Getting Started in IT

The Google IT Support Professional Certificate introduces learners to troubleshooting, customer service, networking, operating systems, system administration and security. The Robert Half Blog listed CompTIA A+ among the 29 most valuable IT certifications. This foundational IT certification covers skills related to troubleshooting, cybersecurity, mobile devices, operating systems, virtualization, the cloud, software and more. Fortunately, in the IT industry, the answer is an overwhelming no; a college degree is not required. The reason for this is simple – the information technology world is too fast-paced. By the time you get a degree, the job market could look vastly different.

comptia help desk

In addition to HubSpot’s free help desk, HubSpot Academy offers free, online training that helps you get familiar with its customer service tools. The « Understanding Help Desk » course breaks down each tool in the ServiceHub suite and explains how your reps can use each feature to save time and automate functions. By having your reps complete this course, you’ll be able to quickly and efficiently onboard your new help desk software without reaching out to customer support. Most IT technicians find their help desk job experience helps them identify the aspect of information technology that appeals most. Or maybe you’d like to be a white-hat hacker and build your security expertise to protect companies and people from harm.

Start Your Career Journey Now!

Credential seekers may also want to check out the CertMaster online learning tool. This blog discusses the top ten recommended IT support certifications, along with a few insights on why they are so impactful. From the « looking to get certified, » to conversations/questions from current students, to certified and working professionals – this subreddit is dedicated to CompTIA certifications. Information Technology Infrastructure Library (ITIL) Foundation is one of the ITIL help desk certifications. Those who take the ITIL Foundation certification exam must understand the principles and best practices of ITIL 4. They should also be familiar with the concepts of Agile, Lean and DevOps.

  • IT Help Desk/End User Support Certificate of Specialization is a skill-oriented program that prepares students for help desk and desktop support technician positions in the enterprise.
  • There are no prerequisites for obtaining this IT support certification.
  • The help desk is a customer-facing role, so how you conduct yourself interpersonally is a huge factor in your success.
  • Of all the help-desk certifications we’re highlighting, HDI’s offerings are probably the best-known and most respected of their kind in the industry.
  • There are IT jobs in movies, video games, education, healthcare, the automotive industry, you name it.

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